Curriculum Vitae

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Peter Hughes
Phone +44 7444 096 020 |Phone: +353 83 8000 291

I am a strategic IT leader with over 20 years of experience in technology project and program management, specializing in seamless integration and stakeholder engagement. I have a proven track record in leading teams and managing operations across various sectors, including IT, hospitality, and health. As a focused, results-driven professional, I excel in orchestrating complex projects, providing comprehensive technical support, and implementing strategies to enhance efficiency and productivity. My commitment to fostering a positive work environment empowers and motivates my team members to achieve their goals and drive organizational success.

Key Skills

  • Collaborative Problem Solving: Expert in working with diverse teams to find innovative solutions.
  • Technology Integration: Skilled in integrating complex technology systems to ensure seamless operation.
  • Strategic Use of Technology: Proficient in leveraging technology to drive business growth and efficiency.
  • Leadership: Demonstrated expertise in managing multifaceted teams and achieving results through impactful leadership.
  • Project Management: Accomplished in overseeing complex projects from inception to completion, delivering within agreed timeframes and budgets.
  • Technical Expertise: Extensive knowledge in systems management, IT support, network design, and software deployment.
  • Agile Methodology: Proven proficiency in coaching and training teams in Agile methodologies, with significant experience as a Scrum Master.
  • Customer Service: Dedicated to delivering exceptional customer service and fostering strong client relationships.
  • Strategic Planning: Adept at devising and executing effective strategies aligned with business objectives.
  • Problem-Solving: Advanced analytical skills with a strong track record of utilizing data analytics for practical solutions.
  • Communication: Excellent written and verbal communication skills, experienced in presenting to and collaborating with stakeholders.
  • Coaching and Training: Extensive experience in coaching teams and developing training programs.
  • Team Collaboration: Proven ability to work effectively with cross-functional teams to achieve project goals.


  • FAI Kick Start 1
  • FAI Kick Start 2
  • Certified Scrum Product Owner (CSPO), Scrum Alliance (2019)
  • Certified ScrumMaster, Scrum Alliance (2018)
  • Certified SAFe 4 Agilist, Scaled Agile, Inc. (2018)

Professional Experience

Director, Technology Project – Program Management / Engagement Manager

Optum, September 2022 – Present
Paddington, London, United Kingdom

  • Lead IT project management for a portfolio of integration engagements, ensuring seamless coordination between business and IT teams.
  • Communicate Optum’s IT security and integration workstreams to stakeholders across the organization.
  • Collaborate with IT and non-IT integration teams to ensure timely delivery of project milestones.
  • Define technical and business objectives to develop an integration delivery plan and budget, addressing potential risks and solutions.
  • Drive integration delivery, provide regular updates to stakeholders, and effectively manage project budgets.
  • Manage the Implementation Lead, providing direction and support as needed.

Senior Manager, Technical Product Management

Optum, October 2019 – October 2022
County Donegal, Ireland

  • Spearheaded the vision, strategy, and prioritization of Meeting Technologies, Virtual Events, Webcasting, Digital Signage, and AV Automation capabilities.
  • Collaborated with engineering and operations teams to refine the product roadmap.
  • Managed the Webcasting Event team, ensuring successful project delivery.
  • Utilized a persona framework to identify user needs and develop a comprehensive capability roadmap.
  • Established business value/outcome measures and metrics to evaluate effectiveness post-release.
  • Marketed and showcased meeting-related products to end-users, driving awareness and adoption.

Technology Project Manager / Agile Coach / Scrum Master

Optum, June 2018 – October 2019
Donegal, County Donegal, Ireland

  • Managed planning and execution of Webcasting events, gathering stakeholder feedback for continuous improvement.
  • Provided Agile coaching and served as Scrum Master for four cross-functional teams.
  • Delivered Agile training and facilitated Agile ceremonies, including sprint planning and retrospectives.

IT Systems Management Consultant

Optum, November 2014 – June 2018
Letterkenny, Co. Donegal

  • Led planning, execution, and support for multiple SharePoint migrations.
  • Established governance policies for managing over 70,000 SharePoint sites.
  • Provided expert support to business users on SharePoint and email.

Co-Founder / Chief Information Officer

Mall Ireland, March 2015 – March 2021
Co. Donegal

  • Co-founded the business, developing a strategy around e-commerce automation for SMEs.
  • Established the necessary infrastructure and created a bespoke marketplace platform.
  • Led marketing and sales efforts, driving revenue growth.


Cranny Manor B&B, July 2013 – January 2020
County Donegal, Ireland

  • Owned and operated a Bed & Breakfast, providing exceptional hospitality.
  • Managed all aspects of business operations, including booking systems, website maintenance, and marketing.

Technical Support Consultant

Optum, June 2008 – October 2014
Letterkenny, Co. Donegal

  • Led a team of technical support professionals for M&A projects.
  • Developed plans and knowledge sharing for the team, ensuring high-quality support.

Managing Director

Hughes Performance Systems (Try Us Ltd), March 2005 – July 2008
Omagh, Co. Tyrone

  • Led a team providing IT support services to commercial customers.
  • Managed large-scale projects, including project scoping, resource allocation, and vendor management.


The Old Courthouse, Lifford (Acquolina Italian Restaurant), August 2006 – August 2007
Lifford, County Donegal, Ireland

Network Engineer

Omagh Business Centre, September 2004 – March 2005
Omagh, Co. Tyrone

  • Designed tailored network solutions for SMEs.
  • Managed and provided data centre hosting services.

Quality Control Technician

Ritek Corporation, September 2003 – October 2004
Omagh, Co. Tyrone

  • Conducted quality control tests and identified issues within the manufacturing process.

Business Development Officer

Gortin, Northern Ireland, United Kingdom

Sandwich Artist

Subway, September 2002 – March 2003
Belfast, Northern Ireland, United Kingdom

Telesales Representative

MM GROUP IRELAND LIMITED, August 2002 – November 2002
Bangor, Northern Ireland, United Kingdom


BT Group, August 2001 – April 2002
Belfast, Northern Ireland, United Kingdom

Office Administrator

Prudential plc, March 2001 – May 2001
Belfast, Northern Ireland, United Kingdom

Technical Manager

PC Limited, September 2000 – January 2001
Omagh, Co. Tyrone

  • Demonstrated skills in retail sales, project tendering, and vendor relationship management.
  • Developed Windows-based platforms.

IT Technician / Sales

PC Limited, September 1996 – September 2000
Omagh, Northern Ireland, United Kingdom

  • Built PCs from scratch and engaged in retail sales.
  • Developed a new service management application and supported SME networks and servers.


  • Post Graduate Diploma in Cloud Technologies, Letterkenny Institute of Technology – Co. Donegal, Aug 2020 – June 2021, First Class Honours
  • Drumragh Integrated College, September 1995 – September 2001

Hobbies and Interests

I am passionate about aviation and regularly fly light aircraft. Additionally, I operate and manage an online flight simulator community, collaborating with aviation enthusiasts to simulate virtual flights, design aircraft, and create scenery. I am an avid sports enthusiast, having played football (soccer) from a young age, took a hiatus during my twenties, and returned to playing at 30. I hold two coaching certifications and have coached a variety of teams, including Under 8, 10, 12, and Senior teams.